La Artificial Intelligence It is gaining weight in the daily actions of our lives. An example of this is the increase in use of chatbots on web pages and mobile applications with the purpose of strengthening and facilitating communication between companies, clients and employees. These systems facilitate and improve access to information, offering a personalized customer service The 24 hours of the day.
SemanticBots, a technology-based company formed by professors and researchers from the group Temporal Knowledge Bases Group (TKBG) of the Universitat Jaume I, has just developed two chatbots for companies in the services sector of Castellón, specifically the energy marketer Oppidumenergy and the telecommunications company eConectia. The development in both cases has focused on a solution designed to improve the relationship and service with your customers.
The chatbots developed by Semanticbots are capable of answering frequently asked questions related to products, services and common technical queries.
"On this occasion we have created two systems capable of answering the most frequently asked questions, both in relation to the Products and services, like others technical issues, both solutions being available through the companies' own websites and other digital communication channels,” comments Hugo Ferrer, CEO of SemanticBots.
“Having chatbots developed with our own technology and having a team of experts in artificial intelligence and Big Data allows us differentiate ourselves from the competition and also develop personalized solutions capable of adapting to the functionalities, integrations and information required by each client, without having to depend on the limitations of other chatbot development systems,” concludes Hugo.
Both solutions are found in a first phase of development, being able to incorporate new skills or functionalities in the future to cover new customer needs. The bet now is to train chatbots to improve their responses as interaction with customers increases.
